White-label administration for TPAs
You focus on growing your business. We handle the back office.
Your clients choose your TPA. Unity helps you deliver behind the scenes, administering their drug and alcohol testing programs under your brand. Give your team more capacity for sales, relationships, and service while we carry the day-to-day administrative workload.
Let’s discuss your solution →Your brand. Your client relationships. Unity supporting the work behind them.
Your business, supported from within.
A connected service experience for your clients.
Employer client 1
Employer client 2
Employer client 3
↓ Your relationship & communication ↓
Your TPA Business
Your name. Your style. Your clients.
↓ Agreed workflows & clear handoffs ↓
Unity > Your back office team
Keep your client relationships
Add administrative capacity
Deliver under your brand
The work behind your service
One employer or a growing client portfolio. Keep the administration moving.
Every new account brings rosters, selections, results, records, and follow-up. Unity supports the agreed administrative work across your employer clients, helping your team serve more programs without having to build every back-office function in-house.
Client setup & roster maintenance
Organize employer accounts and employee information, coordinate updates, and keep the records behind each client’s program current.
Random program administration
Support private pools and consortium programs, random and alternate selections, notifications, and completion tracking within the agreed service.
Testing & provider coordination
Coordinate administrative follow-up with collection providers and MROs, helping move testing activity and released results through the right workflow.
Results & program records
Process released results, organize testing documentation, and help authorized contacts access the records they need to serve employer clients.
Reporting & compliance support
Bring program activity into useful reports. Prepare applicable MIS reports for employer review and submission, and support other authorized reporting tasks.
Client communication support
Work within agreed templates, contact roles, and escalation paths so routine follow-up reflects your brand and issues reach the right person.
White-label means your name stays in front
More support behind you. The same trusted TPA in front.
Unity works as an extension of your administrative team. During onboarding, we agree on branding, communication templates, responsibilities, and handoffs so the service fits how you work with your clients.
You keep ownership of the client relationship. Unity takes on the agreed back-office workload and brings exceptions to your designated contacts. Clear roles and consistent communication make the experience feel connected from enrollment through reporting.
Talk through your operating model →YOU
Lead the business and the relationship
Sales, account relationships, service decisions, and the client experience remain with your team.
UNITY
Keep the back office moving
We carry out the administrative tasks you assign, maintain program documentation, and coordinate follow-up through agreed workflows.
TOGETHER
Stay aligned as the portfolio grows
Defined responsibilities, accessible reporting, and clear escalation paths help both teams know what is complete and what needs attention.
From first conversation to daily support
A practical handoff. A consistent way of working.
We shape the engagement around your clients, your systems, and the work your team needs to hand over.
01
Scope the workload
Walk through your client portfolio, testing volume, current providers, and bottlenecks. Agree on the services Unity will handle and the responsibilities that stay with your team.
02
Build your workflow
Configure employer information, roster handoffs, communication templates, access, and escalation contacts around your brand. Review any system connections before defining the setup.
03
Confirm the handoff
Review records and responsibilities together, resolve setup questions, and agree on readiness and timing. Your team knows who handles each next step.
04
Operate and stay aligned
Unity performs the agreed daily administration, follows up on outstanding items, and keeps your team informed. As client needs change, we review the support required.
Onboarding timing depends on your program complexity, data, and system requirements. We agree on the plan with you before the handoff.
Make room for your next client
What could your team do with more time to grow?
Tell us where administration is taking time from your business. We’ll discuss how Unity can support your employer clients, fit behind your brand, and give your team the capacity it needs.
Start with your clients, your workload, and your goals.